Elizabeth Gao Portola High School / 11th Grade
After watching a show that made me dizzy, I attempted to go into a restaurant: Iron Teapot Dim Sum and Bar. However, I ended up nearly fainting when my parents told the servers that we would be going.
To my surprise, while my dad pulled up the car, the two servers helped stabilize me in any way they could. For instance, Nora gave me a chair to sit on as I couldn’t walk straight, and JJ helped walk me to it, gave me some water, and even helped walk me to the car.
“I want to make sure she’s okay,” JJ said.
This made me consider the influence that customer service has on customers.
The level of service I experienced at the restaurant exemplifies how far individuals who genuinely care about others can go. The actions help to build a favorable reputation for the restaurant and its employees, which makes me want to return and eat since I couldn’t the first time.
89% of customers would have switched to brands that offer better customer engagement and experience in 2020, according to FinancesOnline.
In the case of poor customer service, this implies that unsatisfactory experiences indicate an immediate change of thought that isn’t lasting.
Even if the majority of customers would just switch brands, the genuine, explicit explanation behind it would eventually become the driving force of what the client is not seeking, repelling them from subpar staff activities. The crucial knowledge for determining what is lacking is, in turn, the long-term impact on customers.
“The 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude,” according to Brittany Hodak, the co-founder of The Superfan Company.
Returning to the restaurant scenario, the two waiters did not panic when I nearly passed out, and they were patient with me as I walked to the chair and then to the vehicle.
Additionally, they both exhibited a “people-first” mentality. They had other customers in the restaurant who could have used their help, such as ordering meals, but they opted to put me first, demonstrating that they emphasize safety above everything else. The staff knows just what to do to make me and the other customers at ease.
In the vehicle, for example, I noticed JJ welcoming a woman’s son, who appeared to be pleased to see him. Knowing that they care about their clients and having a favorable reputation that even children enjoy creates a pleasant memory for customers who want to return.
<Elizabeth Gao Portola High School / 11th Grade